If it doesn't fit, or if you are unsatisfied for any reason, simply return your unworn item(s) within 45 days of shipment for a refund. You can print a FREE UPS return shipping label on our website. Here's what you need to do:

Step One

  1. Sign into your Account and select “Orders & Returns” at the top of the page
  2. Find the order associated with the item(s) you wish to return, and click on the order number.
  3. Click “Return” link next to the item you wish to return to generate a printable return form.
    1. Please print one label for each item you are returning. One label can be used on the outside of the box and the other(s) can be included inside
  4. Indicate the reason for your return next to the item listed on your return form.

Step Two 

  1. You can use the original shipping box you received from SKECHERS Direct or  use any plain, unmarked cardboard box to ship your return.
  2. If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
  3. Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.

Step Three

At this time, we only accept returns for purchases on SKECHERS Direct. Free return postage applies only to merchandise returned from the contiguous United States, Alaska and Hawaii. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only. Please see our Return Policy for additional information.