Troubleshooting Credit/Debit Card Payment Errors : skechersdirect

About SKECHERS

Thu, 3 Dec, 2020 at 2:48 PM

Skechers launched in 1992 with a black utility boot for men: a style that became an icon of the grunge generation. In the years since, we’ve grown into a global footwear leader offering thousands of casual, fashion and performance shoes for all ... read more...

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About SKECHERS

Thu, 3 Dec, 2020 at 2:48 PM

Skechers launched in 1992 with a black utility boot for men: a style that became an icon of the grunge generation. In the years since, we’ve grown into a global footwear leader offering thousands of casual, fashion and performance shoes for all ages – but we’ve remained true to our utility heritage, expanding our original collection to include a wide range of ASTM- and SATRA-approved safety and slip-resistant work boots and corporate casual styles for men and women.

Year after year, we continually strive to offer professionals our most popular Skechers designs, all featuring our exclusive Skechers comfort technology and enhanced with the newest industry innovations.

Through our Skechers Direct Corporate Shoe Program, employees enjoy a wide range of exclusive perks: special pricing on work and corporate casual styles at our online store and 500+ Skechers retail stores nationwide; free shipping/returns for online purchases; Skechers Work mobile trucks in select locations; and private Family and Friends Events where loved ones receive special pricing on our vast collection for men, women and kids.

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SKECHERS Direct Program Benefits

Thu, 13 Apr, 2017 at 3:27 PM

Get preferred pricing on select Mens and Women's SKECHERS Work shoes year-round. Purchases can be made conveniently online with Free Shipping and Free Returns or at any of our 400+ SKECHERS Retail stores across the United States. Friends ... read more...

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SKECHERS Direct Program Benefits

Thu, 13 Apr, 2017 at 3:27 PM

Get preferred pricing on select Mens and Women's SKECHERS Work shoes year-round.
Purchases can be made conveniently online with Free Shipping and Free Returns or at any of our 400+ SKECHERS Retail stores across the United States.
Friends and Family Discounts quarterly which can be used towards just about every style that SKECHERS makes including kids shoes, sandals, casual shoes and our Performance shoes (over 3,000 styles).
The SKECHERS Direct Premier program also gives your company a $5,000 slip and fall warranty to protect your company against costly slip and fall cases (certain limitations apply).

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Important Safety Features

Mon, 15 Jun, 2020 at 5:54 PM

SLIP-RESISTANT SKECHERS Slip Resistant shoes have been tested to insure they meet acceptable industry standards for COF friction. STEEL TOE SKECHERS Work Steel Toe footwear has been independently tested and certified to meet of exceed the AST... read more...

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Important Safety Features

Mon, 15 Jun, 2020 at 5:54 PM

SLIP-RESISTANT
SKECHERS Slip Resistant shoes have been tested to insure they meet acceptable industry standards for COF friction.
STEEL TOE
SKECHERS Work Steel Toe footwear has been independently tested and certified to meet of exceed the ASTM F2412/2413-2011 I/75 C/75 standards for impact and compression.
COMPOSITE SAFETY TOE
Designed exclusively for industry professional, SKECHERS Work innovative Lightweight Non- Metallic Composite Toe footwear is designed with durable, ultra-lightweight toe and high-grade materials for superior strength, protection and comfort. Meets or exceeds ASTM F2412-2011 I/75 C/75 standards for impact and compression.
LIGHTWEIGHT SAFETY TOE
Designed exclusively for industry professionals, SKECHERS Work Innovative Lightweight Alloy Safety Toe Series footwear is designed with a durable, ultra-lightweight toe and high-grade materials for superior strength, protection and comfort. Meets or exceeds ASTM F2412-2011 I/75 C/75 standards for impact and compression.
WATERPROOF
SKECHERS Waterproof footwear meets waterproofing standards and is designed to keep feet dry for at least eight hours in water or wet conditions. Tested with the SATRA TM77 Method utilizing membrane and seam-sealed construction to withstand harsh elements and inclement weather.
ELECTRICAL HAZARD
SKECHERS Work Electrical Hazard (EH) footwear meets ASTM F2412-2011 EH requirements. Footwear is constructed to provide a secondary level of protection on surfaces that are substantially insulated against accidental contact with electrically energized objects. Footwear is tested to resist disruptive discharge to ground under the potential of 18 kV 60 Hz AC for one minute with no current flow in excess of one milliampere under dry conditions.
ELECTRO-STATIC DISSIPATIVE
Static Dissipative (ESD) footwear is designed to reduce the accumulation of excess static electricity by conducting body charge to ground. The footwear must have a lower limit of electrical resistance of 106 ohms and an upper limit of 108 ohms. Standard utilized: ASTM F2892.

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$5,000 SLIP & FALL WARRANTY

Tue, 21 Mar, 2017 at 6:18 PM

For the $5,000 Slip and Fall Limited Warranty to apply, at the time of the accident, the employee must have been wearing SKECHERS slip-resistant footwear that was purchased no more than six (6) months prior to the date of the accident (a) through... read more...

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$5,000 SLIP & FALL WARRANTY

Tue, 21 Mar, 2017 at 6:18 PM

For the $5,000 Slip and Fall Limited Warranty to apply, at the time of the accident, the employee must have been wearing SKECHERS slip-resistant footwear that was purchased no more than six (6) months prior to the date of the accident (a) through the Company’s SKECHERS Direct Corporate shoe program; or (b) by the Company directly for its employees.

1The following occurrences are specifically excluded and not covered by this Limited Warranty: where the employee slips or falls (a) on an icy surface, (b) in a cooler, freezer, or other sub-freezing area, (c) due to obstacles or other objects (including food particles) on the floor, or (d) due to the employee’s, Company’s or a third-party’s negligent, reckless or otherwise wrongful acts.
2The maximum individual claim is limited to the lesser of either $5,000 or the completed claim amount.
3Maximum total reimbursement for the calendar year is limited to twenty percent (20%) of the net purchases of SKECHERS slip-resistant footwear (a) by the Company’s employees through the Company’s SKECHERS Direct Corporate shoe program; or (b) by the Company directly for its employees.
4This Limited Warranty is only effective for slips and falls that occur on the floor at the Company’s workplace while the employee is engaged in ordinary, everyday work activities.
5SKECHERS reserves the right to require written certification by the Company and/or employee confirming any of the above conditions on forms provided by SKECHERS.

Download Slip and Fall Warranty and Procedures

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Contact Us

Wed, 2 Dec, 2020 at 1:53 PM

Please note, due to the increased volume and the impact of COVID-19, we are currently experiencing slower than usual deliveries and customer service response. Questions or comments? We would love to hear from you! Please send us an email for ... read more...

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Contact Us

Wed, 2 Dec, 2020 at 1:53 PM

Please note, due to the increased volume and the impact of COVID-19, we are currently experiencing slower than usual deliveries and customer service response.

Questions or comments? We would love to hear from you!

Please send us an email for additional support. We are available Monday through Friday from 8am-5pm PST. We apologize as there may be a delay with responding to emails at this time. We value your business and will get back to you as soon as possible.

info@skechersdirect.com

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Terms and Conditions

Tue, 13 Aug, 2024 at 7:05 PM

The skechersdirect.com website (individually and collectively, the “Site”) is a service of SKECHERS By Mail, Inc., a wholly owned subsidiary of SKECHERS USA, Inc. (“SKECHERS”). These Conditions of Service, along with any other terms and conditio... read more...

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Terms and Conditions

Tue, 13 Aug, 2024 at 7:05 PM

The skechersdirect.com website (individually and collectively, the “Site”) is a service of SKECHERS By Mail, Inc., a wholly owned subsidiary of SKECHERS USA, Inc. (“SKECHERS”). These Conditions of Service, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, “Conditions”), set forth the terms and conditions under which you may use and access the Site.

BY ACCESSING THE SITE, YOU AGREE TO THESE CONDITIONS. IF YOU DO NOT AGREE TO THESE CONDITIONS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE.

You represent and warrant that you are 16 years of age or older or are: (i) visiting the Site under the supervision of a parent or guardian, and (ii) if applicable, working in accordance with the Fair Labor Standards Act or any other applicable federal youth employment standards.

Copyright

The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of SKECHERS. The collective work includes works that are licensed to SKECHERS USA, Inc. Copyright 2011, SKECHERS. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order with the Site. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with the Site or to purchase SKECHERS products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Site is strictly prohibited, unless authorized by SKECHERS USA, Inc. You further agree not to change or delete any proprietary notice from materials downloaded or printed from the Site.

Trademarks/Intellectual Property

All trademarks, service marks and trade names of SKECHERS used in the Site (including but not limited to the SKECHERS name) are trademarks or registered trademarks of SKECHERS USA, Inc. They may not be used without SKECHERS’ prior written permission. Any other intellectual property on the Site, including but not limited to patents, issued or pending, are the sole property of SKECHERS USA, Inc. and/or its licensors.

Purchases

All purchases placed through the Site are subject to SKECHERS’ acceptance, which is in its sole discretion. Without limitation, this means that SKECHERS may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for a purchase that is subsequently cancelled, SKECHERS shall issue a credit to your credit card account.

Pricing

SKECHERS makes every attempt to properly price all items, but errors occasionally occur. These pricing errors may result in a lower or higher stated price on the Site. SKECHERS reserves the right to cancel orders which include a pricing or discount error.

Warranty Disclaimer

The Site and the materials on the Site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SKECHERS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SKECHERS does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that the Site or the server that makes the Site available are free of viruses or other harmful components. SKECHERS does not make any warrantees or representations regarding the use of the materials in the Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Use of Information Submitted

You agree that SKECHERS is free to use any comments, information or ideas contained in any communication you may send to the Site or submit to the Site without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services.

Participation Disclaimer / Use Restrictions

SKECHERS does not and cannot review all communications and materials posted to or created by shoppers and customers accessing the Site (“User Generated Content”) and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User Generated Content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities on the Site. You may not post or otherwise distribute content to the Site which SKECHERS in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of SKECHERS or another party, illegal, or otherwise objectionable to SKECHERS. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SKECHERS, its officers, directors, employees, agents, licensors and suppliers from and against all claims, demands, liabilities, fines, penalties, actions, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Conditions or any activity related to your use of, or access to, the Site (including negligent or wrongful conduct by you or any other person accessing the Site using your Credentials).

Limitation of Liability

To the extent permitted by applicable law, SKECHERS shall not be liable to you or any third party for any special, incidental, indirect or consequential damages that result from the access to, use of, or the inability to use, the Site, or the performance of the products purchased through the Site, even if SKECHERS has been advised of the possibility of such damages. Additionally, to the extent permitted by applicable law SKECHERS shall not be liable to you or any third party for any direct damages that exceed the lesser of the price of the item(s) purchased giving rise to the claim or One Hundred United States Dollars ($100.00 USD).

Credentials

You are solely responsible for protecting the confidentiality of your Credentials and all activities undertaken using the Site via your Credentials. If you become aware of any unauthorized access to or use of the Site through use of your Credentials, you shall promptly give written notice to SKECHERS of such unauthorized use and make reasonable efforts to eliminate it. You shall at all times implement appropriate security practices and procedures and access control methodologies to safeguard access to the Site through your Credentials. All such measures shall in no case consist of less than reasonable care. As used herein, “Credentials” means any user accounts, passwords and other authentication credentials associated with your use of the Site.

Miscellaneous

Your use of the Site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Specifically, this Agreement shall be subject to California Revised Statutes Chapter 72, “Sales”. Except where prohibited, you agree that any and all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the Site (including but not limited to the purchase of SKECHERS) shall be resolved individually, without resort to any form of class action, and exclusively in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to SKECHERS.com (including but not limited to the purchase of SKECHERS) must be commenced within one (1) year after the claim or cause of action arises. View Patent Information. By using the Site, you agree to receive electronic communications from SKECHERS. You agree that any notice, agreement, disclosure or other communication that SKECHERS sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. SKECHERS’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct the parties nor trade practice shall act to modify any of these terms and conditions. SKECHERS may assign its rights and duties under this Agreement to any party at any time without notice to you.

Termination and Effect of Termination

These terms and conditions are applicable to you upon your accessing the Site. SKECHERS reserves the right in its sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In addition, these terms and conditions, or any part of them, may be terminated by SKECHERS without notice at any time, for any or no reason. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

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Privacy Policy

Thu, 13 Apr, 2017 at 3:26 PM

Last updated: January 30, 2013. SKECHERS USA, Inc. (“SKECHERS”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience to th... read more...

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Privacy Policy

Thu, 13 Apr, 2017 at 3:26 PM

Last updated: January 30, 2013.

SKECHERS USA, Inc. (“SKECHERS”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience to them. Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline. Please note that some of our websites are subject to separate privacy policies. We encourage you to always check the privacy policy on each website you visit to be sure you understand the privacy policy governing that website. Please read the complete Privacy Policy below, as well as our Terms of Use. Please contact us if you have any questions at:

SKECHERS USA, Inc. Customer Service
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266

800-746-3411 (Mon-Fri 8:00am to 5:00pm Pacific Time)

How We Collect the Information

There are many ways that SKECHERS obtains information from you:

Via sign-up on any SKECHERS website
From an online or retail purchase
From navigational information about where visitors go on our website
When you enter a SKECHERS sweepstakes or giveaway
When you sign up at a SKECHERS store or SKECHERS outlet
Upon signing up at a SKECHERS event
When you register for SKECHERS VIP program

The Information We Collect

When you register online to receive our email updates or when you register for the SKECHERS VIP program, you will need to provide us with your name, e-mail address, and confirm you are age 13 or older. When you make a purchase through skechersdirect.com, you also will need to give us your billing address, shipping address and telephone number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.

In order to provide users and subscribers with the most efficient and enhanced service and better understand your preferences, we may request your gender, shopping preference and product interest. Whether or not you provide this information is entirely up to you.

We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will concern the general use of our website. The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.

How We Use the Information

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this Privacy Policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Policy.

We will primarily use your personal information to provide products and services to you, for example:

To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest).
To send you information via e-mail about products, offers and news we think could interest you. We only send you this if you have opted-in to receive SKECHERS e-mail messages. By providing us your email address through the SKECHERS Direct website (e.g., by registering to receive our email updates, by registering for the SKECHERS VIP program, or by making a purchase or by contacting our customer service department) you are opting-in to receive SKECHERS e-mail messages.
To analyze visits to the website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.

The information obtained from online registration is utilized to improve your shopping experience with SKECHERS by enabling you to obtain a faster checkout for purchases and/or opt-in to receive promotional e-mails, which provide you with the latest and greatest information regarding SKECHERS and its products.

The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. This information is then stored only for the purposes of faster checkout, and is not used for any other purpose.

Cookies and Web Beacons

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are only used by SKECHERS to allow you to use the skechers.com website in the most efficient manner. Cookies allow you to place an order on our website, and allow us to enhance and personalize your online browsing and shopping experience. For example, we use cookies to:

Remember the items in your shopping basket
Recognize you when you return to our website
Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our website.

We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device, but we will not identify you as an individual.

Sharing Information with Third Parties

Except as described in this Privacy Policy, SKECHERS does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information about you to third parties who provide services to us and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy and use the information only in connection with the services they provide.

Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services; however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.

In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are saying that you have their permission.

We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.

We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of SKECHERS or any of our respective affiliates, business partners, customers or others.

As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

Personal information submitted to or collected through this website may be stored and/or processed in the United States for the purposes described in this privacy policy. By using SKECHERS products and services (including our website), you consent to any such transfer of information outside of your country.

E-Mail

From time to time, SKECHERS communicates to customers by e-mail to inform them of changes to skechersdirect.com, special offers that might become available, and other information SKECHERS believes will be of interest to site visitors.

SKECHERS will send e-mails to you only if you opt-in to receiving SKECHERS e-mail messages, and you can easily unsubscribe any time you want by updating your contact preferences on our website or following the instructions contained in the e-mail. Notwithstanding the foregoing, you cannot opt-out of Order Emails as described below. By providing us your email address through the SKECHERS Direct website (e.g., by registering to receive our email updates, or by registering for the SKECHERS VIP program, or by making a purchase or by contacting our customer service department) you are opting-in to receive SKECHERS e-mail messages.

SKECHERS also uses your e-mail address to confirm your order and shipment of your order, and respond to any inquiries you make online. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving e-mails related to your orders (“Order Emails”).

Children’s Privacy

SKECHERS takes special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send e-mail correspondence to anyone who tells us that they are under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.

Access to Your Personal Information

SKECHERS will provide you with access to the personal information you provided to SKECHERS by allowing you to view, update or correct your information. In order to protect your privacy, SKECHERS takes steps to verify your identity before granting you access to your private information or enabling you to make corrections. SKECHERS will accomplish this through the use of passwords and personal data.

Security

SKECHERS employs industry-standard security measures to protect the loss, misuse, and alteration of the information under our control. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

Although we make good faith efforts to store information collected by SKECHERS in a secure operating environment, we cannot guarantee complete security. Information collected by SKECHERS will be maintained for a length of time appropriate to our needs.

Opt Out / Unsubscribe

You may request to stop receiving electronic communications from SKECHERS anytime. You can choose to cancel e-mails and text messages by updating your contact preferences on our website.

To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Similarly, all e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.

Alternatively, if you would like to have your name and contact information removed from receiving communications from SKECHERS, please contact us by calling Customer Service at 1.800.746.3411 (Monday - Friday 8am - 5pm PT) or by sending an email to info@skechersdirect.com. You may also write to us at:

SKECHERS USA, Inc. Customer Service
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266

It takes some time to put opt-outs in effect, so you may still receive electronic communications from SKECHERS for several weeks after your request is received.

Notwithstanding the foregoing, you cannot opt-out of Order Emails as described above.

Updates to Privacy Information

Please review the site periodically to see any updates to the information provided here. This Privacy Policy was last updated on January 30, 2013.

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Is Shipping FREE on all SKECHERS Direct orders?

Tue, 21 Mar, 2017 at 5:24 PM

Yes! All orders placed on SKECHERS Direct receive FREE Shipping and FREE Returns. Orders will be shipped using standard shipping through UPS, FedEx or USPS. read more...

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Is Shipping FREE on all SKECHERS Direct orders?

Tue, 21 Mar, 2017 at 5:24 PM

Yes! All orders placed on SKECHERS Direct receive FREE Shipping and FREE Returns. Orders will be shipped using standard shipping through UPS, FedEx or USPS.

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Do you ship internationally?

Tue, 21 Mar, 2017 at 5:27 PM

SKECHERS Direct does not currently ship to addresses outside the United States, except for: APO/FPO addresses U.S. Territories: American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto R... read more...

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Do you ship internationally?

Tue, 21 Mar, 2017 at 5:27 PM

SKECHERS Direct does not currently ship to addresses outside the United States, except for:

APO/FPO addresses
U.S. Territories: American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands

Orders to international addresses are not eligible for Express Shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning or exchanging products.

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Do you ship to APO/FPO addresses?

Tue, 21 Mar, 2017 at 5:27 PM

Yes, we are able to ship to APO/FPO addresses. These orders are not eligible for Express Shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery... read more...

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Do you ship to APO/FPO addresses?

Tue, 21 Mar, 2017 at 5:27 PM

Yes, we are able to ship to APO/FPO addresses. These orders are not eligible for Express Shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to exchanging products on SKECHERS Direct.

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Do you ship to P.O. boxes?

Tue, 21 Mar, 2017 at 5:28 PM

We are able to ship to P.O. boxes via Standard Shipping only. read more...

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Do you ship to P.O. boxes?

Tue, 21 Mar, 2017 at 5:28 PM

We are able to ship to P.O. boxes via Standard Shipping only.

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Do you charge sales tax?

Tue, 21 Mar, 2017 at 5:29 PM

Sales tax will be charged in accordance with state and local laws, and will be calculated using your shipping address. The sales tax amount listed during checkout is only an estimate. We do not charge sales tax on the purchase of gift cards. ... read more...

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Do you charge sales tax?

Tue, 21 Mar, 2017 at 5:29 PM

Sales tax will be charged in accordance with state and local laws, and will be calculated using your shipping address. The sales tax amount listed during checkout is only an estimate.

We do not charge sales tax on the purchase of gift cards. However, applicable sales tax may be applied when the gift card is used.

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What payment methods do you accept?

Thu, 16 May, 2019 at 11:09 AM

We accept credit/debit cards issued by Visa, MasterCard, American Express, Discover and Diners Club. SKECHER Direct does not accept credit cards issued by banks outside the United States. When filling out credit card information, please enter ... read more...

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What payment methods do you accept?

Thu, 16 May, 2019 at 11:09 AM

We accept credit/debit cards issued by Visa, MasterCard, American Express, Discover and Diners Club. SKECHER Direct does not accept credit cards issued by banks outside the United States.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

For questions regarding credit card security, see our Safe Shopping Guarantee.

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How do I change or cancel my order?

Tue, 21 Mar, 2017 at 5:31 PM

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for t... read more...

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How do I change or cancel my order?

Tue, 21 Mar, 2017 at 5:31 PM

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.

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How do I check the status of my order or track a shipment?

Tue, 4 Apr, 2017 at 12:01 PM

Select the Order Status link at the top of the page and enter your account username and password. read more...

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How do I check the status of my order or track a shipment?

Tue, 4 Apr, 2017 at 12:01 PM

Select the Order Status link at the top of the page and enter your account username and password.

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How do I view my order history?

Tue, 4 Apr, 2017 at 12:01 PM

Select the Order Status link at the top of the page and enter your account username and password. read more...

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How do I view my order history?

Tue, 4 Apr, 2017 at 12:01 PM

Select the Order Status link at the top of the page and enter your account username and password.

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How do I use a promotion/coupon code?

Wed, 29 May, 2019 at 11:26 AM

We do not accept promotion/coupon codes on SKECHERS Direct. read more...

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How do I use a promotion/coupon code?

Wed, 29 May, 2019 at 11:26 AM

We do not accept promotion/coupon codes on SKECHERS Direct.

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Where can I find a SKECHERS Retail Store or Outlet?

Tue, 4 Apr, 2017 at 12:02 PM

Use our Store Locator to find a SKECHERS location near you. read more...

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Where can I find a SKECHERS Retail Store or Outlet?

Tue, 4 Apr, 2017 at 12:02 PM

Use our Store Locator to find a SKECHERS location near you.

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U.S. Shipping Rates

Wed, 27 Oct, 2021 at 12:24 PM

Standard Shipping SKECHERS Direct members: FREE Standard Shipping with no quantity limits Includes all 50 States in the U.S., P.O. boxes, APO/FPO addresses and U.S. Territories Express Shipping $19.95 flat rate with no quantity limits N... read more...

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U.S. Shipping Rates

Wed, 27 Oct, 2021 at 12:24 PM

Standard Shipping

SKECHERS Direct members: FREE Standard Shipping with no quantity limits
Includes all 50 States in the U.S., P.O. boxes, APO/FPO addresses and U.S. Territories

Express Shipping

$19.95 flat rate with no quantity limits
Not available for P.O. boxes, APO/FPO addresses and U.S. Territories
If Standard Shipping delivery time is equal to or faster than Express Shipping, we will only provide the Standard Shipping option during checkout. This is typically the case for physical addresses in or near California.

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Estimated Delivery Times

Tue, 21 Mar, 2017 at 5:56 PM

Standard Shipping: 4 to 10 business days Express Shipping: 3 to 6 business days Please allow additional time for shipments to Alaska and Hawaii, APO/FPO addresses and U.S. Territories read more...

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Estimated Delivery Times

Tue, 21 Mar, 2017 at 5:56 PM

Standard Shipping: 4 to 10 business days
Express Shipping: 3 to 6 business days
Please allow additional time for shipments to Alaska and Hawaii, APO/FPO addresses and U.S. Territories

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How do I return an item?

Tue, 3 May, 2022 at 7:56 PM

If it doesn't fit, or if you are unsatisfied for any reason, simply return your unworn item(s) within 45 days of shipment for a refund. You can print a FREE UPS return shipping label on our website. Here's what you need to do: Step One Sign in... read more...

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How do I return an item?

Tue, 3 May, 2022 at 7:56 PM

If it doesn't fit, or if you are unsatisfied for any reason, simply return your unworn item(s) within 45 days of shipment for a refund. You can print a FREE UPS return shipping label on our website. Here's what you need to do:

Step One

Sign into your Account and select “Orders & Returns” at the top of the page
Find the order associated with the item(s) you wish to return, and click on the order number.
Click “Return” link next to the item you wish to return to generate a printable return form.
1. Please print one label for each item you are returning. One label can be used on the outside of the box and the other(s) can be included inside
Indicate the reason for your return next to the item listed on your return form.

Step Two

You can use the original shipping box you received from SKECHERS Direct or use any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.

Step Three

Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest to you.
You will receive an email confirmation once your return has been processed.

At this time, we only accept returns for purchases on SKECHERS Direct. Free return postage applies only to merchandise returned from the contiguous United States, Alaska and Hawaii. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only. Please see our Return Policy for additional information.

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Shipping Notifications

Tue, 21 Mar, 2017 at 5:56 PM

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse. read more...

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Shipping Notifications

Tue, 21 Mar, 2017 at 5:56 PM

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

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Return Policy

Mon, 26 Mar, 2018 at 4:52 PM

If you're not happy with your SKECHERSDIRECT.com purchase, you may return your unworn item(s) within 45 days of shipment for a refund. Return Instructions You can print a FREE UPS return shipping label on our website. Here's what you need to do... read more...

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Return Policy

Mon, 26 Mar, 2018 at 4:52 PM

If you're not happy with your SKECHERSDIRECT.com purchase, you may return your unworn item(s) within 45 days of shipment for a refund.

Return Instructions

You can print a FREE UPS return shipping label on our website. Here's what you need to do:

Step One

Sign in to My Account and select "Order History". If you placed an order as a guest please view this article: How To Return a Guest Order
Find the order associated with the item(s) you wish to return, and click the "View Order" button.
From the Order Detail screen, click the "Return Item" link next to items marked as "Shipped" to generate a printable return form.
Indicate the reason for your return next to the item listed on your return form.

Step Two

You can use the original shipping box you received from SKECHERSDIRECT.com, or any plain, unmarked cardboard box to ship your return.
If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.

Step Three

Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest to you.
You will receive an email confirmation once your return has been processed.

Please note that purchases on SKECHERSDIRECT.com cannot be returned to SKECHERS Retail Stores. Free return postage applies only to merchandise returned from the contiguous United States, Alaska and Hawaii; not valid for APO/FPO addresses or other locations outside the United States.

If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS Direct will be unable to honor a refund for the merchandise. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only.

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How to Return a Guest Order

Fri, 8 May, 2020 at 6:00 PM

If you placed an order as a guest you can return via a FREE printable UPS return label To initiate the return, click on “Order and Returns” at the top right hand corner of Skechers.com/direct Enter your order number and the email address used t... read more...

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How to Return a Guest Order

Fri, 8 May, 2020 at 6:00 PM

If you placed an order as a guest you can return via a FREE printable UPS return label

To initiate the return, click on “Order and Returns” at the top right hand corner of Skechers.com/direct

Enter your order number and the email address used to place the order.

Select "Continue"

Next

Select the "Return Label" button next to the Item(s) you would like to return
Download, print and complete the return form
Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box.
If there are any existing labels, stickers, or other materials on the shipping box please remove them.
Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
We'll send you a confirmation as soon as your return has been processed

Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, SKECHERS will be unable to honor a refund for the merchandise.

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Refund Process and Timeframe

Fri, 1 Sep, 2017 at 3:17 PM

SKECHERSDIRECT.com processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Please note that shipping charges are not refundable.... read more...

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Refund Process and Timeframe

Fri, 1 Sep, 2017 at 3:17 PM

SKECHERSDIRECT.com processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Please note that shipping charges are not refundable. Your refund will include the cost of the item(s) plus tax only.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

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Exchanges

Tue, 21 Mar, 2017 at 5:53 PM

We do not currently offer exchanges on SKECHERSDIRECT.com. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a new o... read more...

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Exchanges

Tue, 21 Mar, 2017 at 5:53 PM

We do not currently offer exchanges on SKECHERSDIRECT.com. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

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Store Purchases

Tue, 21 Mar, 2017 at 5:54 PM

To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/cred... read more...

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Store Purchases

Tue, 21 Mar, 2017 at 5:54 PM

To return an item(s) purchased at a SKECHERS Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.

If you purchased your shoes through a SKECHERS retail partner, please refer to our partner's return policies for more information.

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International Shipments

Tue, 21 Mar, 2017 at 5:57 PM

At this time, SKECHERSDIRECT.com does not ship to addresses outside the United States, with the exceptions of: APO/FPO addresses U.S. Territories - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana I... read more...

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International Shipments

Tue, 21 Mar, 2017 at 5:57 PM

At this time, SKECHERSDIRECT.com does not ship to addresses outside the United States, with the exceptions of:

APO/FPO addresses
U.S. Territories - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands

Orders to these addresses are not eligible for Express Shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning or exchanging products.

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How do I change or cancel my order?

Tue, 4 Apr, 2017 at 12:03 PM

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for th... read more...

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How do I change or cancel my order?

Tue, 4 Apr, 2017 at 12:03 PM

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.

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Payment Options

Thu, 13 Apr, 2017 at 3:25 PM

SKECHERS Direct accepts credit/debit cards issued by: Visa MasterCard American Express Discover Diners Club Gift cards issued by any of the above credit card companies are also accepted. Credit/gift cards will not be charged u... read more...

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Payment Options

Thu, 13 Apr, 2017 at 3:25 PM

SKECHERS Direct accepts credit/debit cards issued by:

Visa
MasterCard
American Express
Discover
Diners Club

Gift cards issued by any of the above credit card companies are also accepted.

Credit/gift cards will not be charged until your order is shipped. If your order contains multiple items that ship at different times, you may see multiple charges on your credit card statement or gift card balance.

Please note that SKECHERS Direct does not accept any credit/debit cards issued by banks outside the United States.

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Troubleshooting Credit/Debit Card Payment Errors

Tue, 21 Mar, 2017 at 6:15 PM

Credit Cards or Debit Cards Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If you still exper... read more...

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Troubleshooting Credit/Debit Card Payment Errors

Tue, 21 Mar, 2017 at 6:15 PM

Credit Cards or Debit Cards

Check to make sure the billing information you entered is correct.
Remove dashes or spaces from the card number.
If the card is new or was recently reissued, make sure it has been activated.
If you still experience a payment error after completing the above steps, please contact your credit card company.

Daily Spending Limits for Debit Cards

Most debit and check cards have daily spending limits that may delay the processing of an order even if there is enough money in the account. Please contact the card issuing bank for information about your daily spending limits if you are having difficulty placing your order.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard/Discover/Diners Club) of your card. Your order cannot be processed without this code.

Visa/MasterCard/Discover/Diners Club:

American Express:

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Sales Tax

Tue, 21 Mar, 2017 at 6:16 PM

Sales tax will be charged in accordance with state and local laws, and will be calculated using your shipping address. The sales tax amount listed during checkout is only an estimate. read more...

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Sales Tax

Tue, 21 Mar, 2017 at 6:16 PM

Sales tax will be charged in accordance with state and local laws, and will be calculated using your shipping address. The sales tax amount listed during checkout is only an estimate.

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Safe Shopping Guarantee

Thu, 13 Apr, 2017 at 3:25 PM

We guarantee that every online transaction you make with SKECHERS Direct is 100% safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank holds you liable for any of that $50, ... read more...

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Safe Shopping Guarantee

Thu, 13 Apr, 2017 at 3:25 PM

We guarantee that every online transaction you make with SKECHERS Direct is 100% safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank holds you liable for any of that $50, we will cover that liability cost (in the event that the unauthorized credit card charges occurred through no fault of your own while using our secure server). If you have unauthorized charges on your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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Who Can Order

Thu, 13 Apr, 2017 at 3:24 PM

Companies with 250 employees or more are welcome to join the SKECHERS Direct program and enjoy our entire collection of benefits! Learn more and register here. read more...

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Who Can Order

Thu, 13 Apr, 2017 at 3:24 PM

Companies with 250 employees or more are welcome to join the SKECHERS Direct program and enjoy our entire collection of benefits! Learn more and register here.

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Sizing Instructions

Wed, 12 Apr, 2017 at 7:24 PM

We carry a great selection of medium width shoes, as well as wide width shoes for Women and Men. Sizes marked with "EW" are part of our Wide Width Collection. Our Men's wide widths are equal to Men's W or 3E widths. Our Women's wide widths are ... read more...

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Sizing Instructions

Wed, 12 Apr, 2017 at 7:24 PM

We carry a great selection of medium width shoes, as well as wide width shoes for Women and Men. Sizes marked with "EW" are part of our Wide Width Collection.

Our Men's wide widths are equal to Men's W or 3E widths.

Our Women's wide widths are equal to a Women's W or D width.

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How do I clean my shoes?

Wed, 27 Oct, 2021 at 2:28 PM

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine.... read more...

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How do I clean my shoes?

Wed, 27 Oct, 2021 at 2:28 PM

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Hand wash only with cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Performance Shoes: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

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